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Membership - 5 to 7 folks

Should the boss be on the team? Sure, ask them.

Have a leader (and maybe a facilitator) who will run the meetings.

The team should be a mix of aligners (efficiency) folk and adapters (innovative) folk. Shift the balance too far on either side; the results suffer. There must be one person focus on positioning the team to improve its profits.

Most important, the team members must also be responsible for implementation.

If you are getting too big, rather than increasing membership, invite folks to present their issues to the team.

Have a good note taker (often a non-voting member).

Consider adding youngsters with lots of customer contact to participate or invite your customers.